Support Agent
Running
Analyzing ticket #4821
✓Searched knowledge_base · 3 hits
✓Drafted response
✓Human approved — sent
✓02 · Service
AI Agents
Autonomous agents that sit inside your ops stack — Slack, Zendesk, HubSpot, Linear, your internal tools — and handle the repetitive layer. Built with LLM evals, human-in-the-loop approval on anything consequential, and audit trails by default. Shipped in 6 weeks. Real numbers on real teams.
By the Numbers
200+
Eval cases in the test suite
Sub-15 min
Response SLA in production
100%
Human-in-the-loop on consequential actions
Agents that actually ship work
Production-ready AI agents that plug into your existing ops stack and handle the repetitive layer with evals, human approval, and audit trails built in. Shipped in 6 weeks.
Input
Ticket · email · webhook
Classify
Route · prioritize · enrich
Tool use
Search · fetch · compose
Draft
Grounded · cited · scored
Review
Approve · edit · escalate
Send
Logged · audited · evaled
How The Agent Thinks
A loop, not a black box.
Every agent we ship is a six-step loop: input → classify → tool use → draft → human review → send. Each step is logged, attributable, and replayable. Humans stay in control of anything consequential. Evals run on every change so quality only goes up.
AI Automation
Turn repetitive workflows into reliable agents.
We design agents that reduce manual work, flag exceptions, and hand off to humans when needed.
01
Ticket triage agent
Reads incoming Zendesk tickets, classifies by product area and urgency, routes to the right queue, drafts a first-pass reply. Humans approve or edit. Sub-15-minute response SLA on L1 tickets without adding headcount.
02
Finance reconciliation agent
Matches line items between Stripe, QBO, and the AR spreadsheet. Flags exceptions with context. Accountant reviews exceptions only — not every row.
03
Internal Q&A agent
Answers “how many vacation days do I have left” and “who is the Okta admin” from internal docs. Falls back to “ask [human]” when confidence is low.
How We Work
From kickoff to handoff, here’s how delivery works.
A clear three-phase process from scope and sign-off to weekly builds, production launch, and full handoff.
Kickoff
Lock scope, design decisions, and success criteria. You sign off on a fixed-price SOW before week two.
Build
Weekly demos, continuous shipping to staging, and production launch at the end. Every commit deploys to a preview URL your team can test the same day we push it.
Handoff
Code review with your engineers, a runbook for operations, and a warranty window. You own the code, the infrastructure, and the keys. No lock-in.
Managed Services
Ongoing maintenance, development, and continuous iteration with your team. We keep the product healthy, ship improvements, and adapt as your priorities evolve.